All Industrie8 products come with a 30 day warranty. In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law. Please find the terms of Industrie8's current warranty and warranty period below.
Subject to the terms of this warranty, Industrie8 offers a voluntary warranty against manufacturing defects for items purchased from our studio for a period of 30 days from the date of purchase.
Industrie8 will offer a repair (where possible) or replacement for items exhibiting manufacturing defect during the warranty period.
Jewellery can only by deemed faulty by one of our Piercers upon physical assessment.
All faults deemed as the result of wear and tear are NOT covered by this warranty.
*Proof of purchase required
Industrie8 does NOT take responsibility for lost jewellery.
EXCHANGE OR REFUNDS
Strictly NO refunds, returns for credit notes or exchanges on jewellery items. All jewellery is covered by a 30 day manufacturing warranty.
EXCLUSIONS TO INDUSTRIE8 WARRANTY AGAINST DEFECTS
-Industrie8 warranty does not apply to items that have been handled against our care instructions or damaged by accident or misuse.
-All metals/Crystals will tarnish over time, but it will happen much faster if that have contact with agents such as perfume, hair product, sulphur, skin creams, hairspray, chlorine and acidic skin PH. The amount of tarnishing (oxidation) that occurs depends on your skin and jewellery care habits. Tarnishing due to the above reasons is NOT covered under this warranty.
-Any repairs or modifications made to your jewellery that are not performed by Industrie8 will void the warranty.
MAKING A WARRANTY CLAIM
To make a warranty claim, please take your jewellery and proof of purchase to:
Industrie8 Body Piercing
92A John Street Cabramatta NSW